We want you to feel confident ordering from Kelly’s Hairs. Eligible items may be returned for an exchange or a refund to the original payment method within 14 calendar days after delivery.
How to start a return
Contact orders@kellyshairs.com before sending anything back. Include your order number, product name, and reason for the request. A return is not approved simply because a package is mailed to us.
Eligibility
- Request the return within 14 calendar days after delivery.
- Ship the authorized return within 5 business days.
- Items must be new, unused, unworn, unwashed, and unaltered.
- Original tags, seals, packaging, accessories, and inserts must be included.
- Wig lace must not be cut, tinted, bleached, glued, heat-styled, brushed, or combed.
- Items must be free from makeup, hair, odors, products, chemicals, and other signs of use.
Final Sale items
Products explicitly marked Final Sale are not eligible for returns, exchanges, or refunds. A general discount or coupon does not make an item Final Sale unless the product is clearly labeled that way before checkout.
Return shipping
The customer is responsible for return shipping costs. Kelly’s Hairs covers return shipping only when we sent the wrong item or the item arrived damaged or defective.
Exchanges and refunds
Exchanges depend on availability. If the requested replacement is unavailable, we will process an eligible refund to the original payment method. Original shipping charges are non-refundable except when the issue was caused by Kelly’s Hairs.
Damaged or incorrect items
Report damaged, incorrect, or missing items within 48 hours after delivery. Send clear photos of the product, packaging, shipping label, and damage, and keep the original packaging while we review the request.
Inspection and timing
Approved returns are inspected after receipt. Refunds are issued after the inspection is completed; your bank or payment provider may require additional time to post the funds.
Last updated: September 7, 2026